Thank you for shopping with us!
We want to ensure that you are satisfied with your purchase, If you are not completely satisfied with the quality of our product please contact the following email address at [email protected] so we can evaluate your concern.
Please appreciate that as the product we supply is food-related, we are unable to provide refunds however our customer service department will work with you to consider your issues and take your concerns on board.
We are not responsible for our freight forwarding company and if it is found that this is a freight forwarding issue then this will need to be raised accordingly.
In all cases, DalGrano will support you in a freight forwarding claim. Please note that shipping costs to and from are non-refundable.
If you have any questions or concerns about our return policy, please don't hesitate to contact us.
Thank you again for choosing to shop with us, and we hope to provide you with a positive shopping experience.
FAQ's:
WHAT can be returned?
As this is considered food-related this cannot be returned however Dalgrano will work with you if the product is manufactured-related.
WHEN do items need to be returned?
You must notify us about any product that you're not satisfied with ASAP or within 7 days consider any claim.
WHERE do items need to be returned?
We do not accept a return of food and part of our quality control.
HOW do customers return items?
No returns however DalGrano are open to support where there is a manufacturing issue.
SHIPPING for returns?
Shipping charges are non-refundable.
CREDIT for returns?
This will be determined on a case-by-case basis.
Instore return option?
No, however, please visit our Tullamarine store.